Reed Krakoff Guarantee

What is the Reed Krakoff guarantee?
Reed Krakoff does its best to make sure you'll be satisfied with every purchase. However, should any item fall short of your expectations, by all means return it to us unused upon receipt. Just enclose your receipt or the form included with your order and we will send you a prompt refund or replacement, whichever you prefer.

Reed Krakoff products are made to ensure satisfaction and service for the natural life of the product. If, during its lifetime, your item should require repair, we offer a limited repair service for our products.

Product Care

How do I clean my Reed Krakoff handbags and small leather goods?

OUR LEATHERS
Reed Krakoff handbags and accessories are made with artisan quality European leather. Each piece is hand-finished to enhance the grain’s natural beauty. Marks and color variations occur in even the most premium and luxurious hides; these are natural and add to the distinction of each individual piece. Light-hued leather is sensitive to sunlight and heat and might fade. With proper care and use, your bag will last for generations.

To care for and extend the life of your handbag or accessory, avoid contact with water, fragrances, oils or lotions. If the leather is exposed to an irritant or liquid, gently wipe and let dry naturally. Professional leather cleaning is recommended.

SUEDE LEATHER
Reed Krakoff suede is crafted from the undersides of premium, artisan-quality leather. Its exceptional smoothness and even weight is achieved by hand-brushing that brings out its natural essence. Because the leather’s tough exterior has been brushed away, suede is particularly vulnerable to water exposure. As with all premium suede, color-transfer is possible and decreases over time.

To care for and extend the life of your suede piece, avoid contact with water, fragrances, oils or lotions. To clean, gently brush the surface with a soft cloth or brush in the direction of the suede’s natural grain. Professional leather cleaning is recommended.

EXOTIC LEATHER
The epitome of luxury and sophistication, exotic leather has long played a pivotal role in American craft and design. Each hide is truly unique, allowing designers and craftsmen to create one-of-a-kind pieces. Natural variations in scale patterns, color and thickness occur in all exotic leathers. With proper care and use, this exotic leather piece will last for generations.

To care for and extend the life of your exotic leather piece, avoid contact with water, fragrances, oils or lotions. To clean, gently wipe the surface in the direction of the scales. Exotic leathercare products may be used for spot cleaning, however, professional cleaning is recommended.

How do I clean my Reed Krakoff shoes?

OUR SHOES
Reed Krakoff shoes are made with artisan quality European leather. Each piece is hand-finished to enhance the grain’s natural beauty.

Calfskin, Waxy Leather, Natural Grain or Spazzalato: To care for and extend the life of your leather shoes, wipe clean with a dry cloth. Apply shoe cream to leather using circular strokes.

High Polish Calf: Wipe shoes clean with a soft, dry cloth or damp cloth if shoes are soiled. Use small amounts of Neutral Meltonian Wax, if necessary. Polishing will gradually reveal more of the base color.

Burnished pull-up Calf: Wipe shoes clean with a dry cloth or with a slightly damp cloth if shoes are soiled. To maintain suppleness and a clear complexion of the leather, use a wax based polish, mink oil or bees wax.

Reed Krakoff suede is crafted from the undersides of premium, artisan-quality leather. Its exceptional smoothness and even weight is achieved by hand-brushing that brings out its natural essence.

Nubuc or Suede: Brush gently with a soft suede brush to remove stains or marks. For stubborn stains use a suede eraser first, then brush gently with a suede brush.

How can I clean my Reed Krakoff shoes?
To maintain suppleness and a clear complexion of the leather, use a wax based polish, mink oil or bees wax.
  • Calfskin, Waxy Leather,Natural Grain or Spazzalato: Wipe shoes clean with a dry cloth. Apply shoe cream to leather using circular strokes.
  • Nubuc or Suede: Brush gently with a soft suede brush to remove stains or marks. For stubborn stains use a suede eraser first, then brush gently with a suede brush.
  • High Polish Calf: Wipe shoes clean with a soft, dry cloth or damp cloth if shoes are soiled. Use small amounts of Meltonian Wax, if necessary. Polishing will gradually reveal more of the base color.
  • Burnished pull-up Calf: Wipe shoes clean with a dry cloth or with a slightly damp cloth if shoes are soiled.

How do I clean my Reed Krakoff jewelry?

OUR JEWELRY
The Reed Krakoff jewelry collection is crafted from materials plated with both precious and non precious metals designed to create a modern, sophisticated look and feel. Some pieces incorporate premium leathers that will develop a beautiful patina when worn frequently.

To care for your jewelry, gently wipe with a soft cloth to help maintain the luster of the metal. You may use a mild dishwashing liquid, drying thoroughly with a soft cloth. Store jewelry in a flannel bag and fasten clasps to avoid tangling.

Repairs

Does Reed Krakoff offer a repair service?
Reed Krakoff products are made to ensure satisfaction and service for the natural life of the product. If, during its lifetime, your item should require repair, we offer a limited repair service for our products.

Does Reed Krakoff offer a repair service for consumers residing outside the United States and Canada?
At this time, we are unable to offer repair service for our consumers who reside outside the United States and Canada. Please contact your local Reed Krakoff Store for assistance with your repair request.

What are the time estimates to process a refund, exchange or repair?
Please allow a processing time of two to three weeks for refunds and exchanges. Our repair process takes two to three weeks from the time we receive your product before it is shipped back to you.

Can I buy a new shoulder strap for my bag?
At this time, we do not have replacement parts (including leather parts or hardware).

Can I send my bag to Reed Krakoff for cleaning?
Unfortunately, we do not offer a cleaning or refurbishing service at this time. We will be happy to assist you with cleaning instructions for your bag. Please call us at 1-877-733-3511.

Authorized Distributors

Who is authorized to sell Reed Krakoff product?
Reed Krakoff ONLY offers its merchandise for sale through the following methods of distribution:
(1) Reed Krakoff stores,
(2) Reed Krakoff catalogues,
(3) authorized department/specialty stores and their websites and catalogues and
(4) on the internet at ReedKrakoff.com.

Reed Krakoff DOES NOT offer its merchandise for sale through individuals, street vendors or unauthorized retail locations or websites.

In an effort to protect our valuable brand, and ultimately the consumer who is our loyal customer, Reed Krakoff reserves the right to refuse the sale of Reed Krakoff products to individuals engaging in reselling or transshipping activities.

Reed Krakoff cannot accept returns of counterfeit merchandise.

Discontinued Products

Can I purchase a product that has been discontinued?
Inventory may still be available after an item has been discontinued. Please call 1-877-733-3511 to check availability.